Privacy Policy

Infinity Global Access (“we,” “us,” or “our”) provides a study-abroad consultancy application portal, available on the web and as an Android app (the “Service”). This Privacy Policy explains what information we collect from applicants, counselors, and other users of the Service, how we use it, and the choices you have.

By creating an account or otherwise using the Service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Account information

When you register or log in, we collect your email address and password (stored as a salted hash, never in plain text).

1.2 Applicant profile and application information

To process a study-abroad application, we collect information you or your assigned counselor enters, including:

• Full name, date of birth, nationality, and gender
• Passport number and passport issue/expiry dates
• Contact details: phone number, present and permanent address, district
• Family and emergency contact information: father’s, mother’s, and/or guardian’s name and contact details, emergency contact
• Academic background: current education, institution, academic history, English test scores
• Study plans: target country, university, program, and intake
• Financial and sponsor details: sponsor name and relationship, budget, financial notes

1.3 Documents you upload

To support your application, you may upload documents such as passport copies, academic transcripts, certificates, and other supporting files. These are stored securely and only accessible to you and authorized counselling staff working on your file.

1.4 Payment-related information

We do not process card payments in the app. For bank transfers and other offline payments, we collect the information needed to verify your payment: amount, currency, payment method, transaction ID, payment date, bank/provider name, and the sender and receiver account name/number you provide, along with any proof-of-payment document (e.g., a receipt or bank slip) you upload.

1.5 Messages and communications

We collect the content of messages you exchange with your assigned counselor or our support team through the Service, including support tickets and their replies.

1.6 Push notification and device information

If you enable notifications on the Android app, we collect a device push token (issued by Firebase Cloud Messaging), a device identifier we generate, your device’s platform (Android/iOS), and basic device/browser information (e.g., browser user-agent string) so we can deliver notifications to the correct device. You can disable notifications at any time in the app’s settings.

1.7 Automatically collected information

Our servers automatically log standard technical information needed to operate and secure the Service, such as session identifiers and request timestamps. We do not use third-party advertising or analytics tracking SDKs in the app.

2. How We Use Your Information

• To create and manage your account and applicant file
• To process, track, and communicate updates about your study-abroad application
• To verify uploaded documents and payments
• To enable communication between you and your assigned counselor
• To send you notifications about your application status, document requests, payment reminders, interview/appointment reminders, and messages (you can control which categories you receive in Settings)
• To maintain the security and integrity of the Service, including detecting and preventing fraud or abuse
• To comply with legal and regulatory obligations, including those of destination-country visa and immigration processes where you have requested our assistance

We do not sell your personal information, and we do not use your data for third-party advertising.

3. How We Share Your Information

We share information only as needed to operate the Service and process your application:

• Assigned counseling staff at Infinity Global Access who are working on your application.
• Universities, embassies, and visa/immigration authorities — only where you have requested our assistance in submitting an application or supporting documents on your behalf.
• Service providers who process data on our behalf under contract, currently:
  • Supabase — database hosting and secure file storage
  • Firebase Cloud Messaging (Google) — delivery of push notifications to the Android app
  • Vercel — web application hosting
• Legal requirements — if required to comply with a legal obligation, protect our rights, or respond to a valid legal request.

4. Data Retention

We retain your applicant profile, documents, and communication history for as long as your account is active or as needed to provide the Service, and afterward for as long as necessary to comply with our legal, accounting, or regulatory obligations. You may request deletion of your account and associated data as described in Section 7.

5. Data Security

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS/TLS) for all data in transit, hashed session tokens, and access-controlled storage. Sensitive credentials are never stored in plain text. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

• Notifications: You can enable/disable push notifications, and choose which notification categories you receive, from Settings in the app.
• Access and correction: You can review and request corrections to your profile information by contacting your assigned counselor or us directly.
• Account deletion: You may request deletion of your account and associated personal data at any time (see Section 7).

7. Your Rights and How to Contact Us

Depending on your location, you may have rights to access, correct, export, or delete your personal information. To exercise any of these rights, or with any questions about this policy, contact us at:

Infinity Global Access
Email: alfahad598@gmail.com

8. Children’s Privacy

The Service is intended for prospective students who are generally applying to post-secondary education programs and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Service.